Email support
A real UK person reads it. Include your domain and what you were doing when it went wrong.
← URSY.HOSTING
Talk to a person.
A real UK team, Monday to Friday 09:00–17:30. What we cover, how the refund works, and the questions people ask first.
Service status
Platform incidents are posted before you have to ask, with the fix and the timeline.
Moving in
Tell us what you have now. We map the move, copy everything across, test it, then switch — with rollback kept ready.
30days to change your mind. Full refund, no quibble.No reason needed, no retention script. Hosting and mailbox fees back in full to your original card, usually within five working days. Domains are the one exception — the registry charges us the moment a name is registered.
How to claim
BEFORE YOU BUY
The questions people ask first.
Will my price go up when I renew?
No. The price you sign up on is the price you renew on, for as long as you stay. If we ever change prices for new customers, yours stays put.
Can I change plan later?
Yes, both ways. Upgrade the moment you need more; drop back to the plan you started on whenever you like, at the price you started on. Longer terms are cheaper and changing plan never forfeits that saving.
What does the 30-day guarantee cover?
The full hosting and mailbox fee, back to your original card within about five working days. No reason needed, no retention script. Registered domains are the one exception — the registry charges us the moment a name is registered, and we tell you that before you buy.
Can I keep my website where it is and just move email?
Yes. We change only the mail records on your domain and leave the website records exactly as they are, so nothing on your site moves or breaks.
Do you move my site for me?
Yes, free. We take a copy of everything, build it here away from live, test the pages and forms, then switch your domain over — with the old version kept until you are happy.
READY WHEN YOU ARE
alexandco.co.uk is available.
Website, domain and email from £9.99 a month. We move you in free, you keep the price you sign up on, and you have 30 days to walk away with a full refund.